Last Updated: 28/05/2026
Welcome to Eateasy. These Terms and Conditions govern your access to and use of our website, products, and services.
By accessing or using our website and placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. COMPANY INFORMATION
Business Name: Eateasy
Website: https://eateasyinstantfood.com
Email: eateasyinstantfood@gmail.com
Phone Number: –
Business Address: –
2. ELIGIBILITY
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You are legally capable of entering into binding agreements.
- The information you provide is accurate and complete.
3. PRODUCTS
We sell ready-to-eat instant food products, including but not limited to side dishes served with rice and related food items.
We reserve the right to:
- Modify product offerings at any time
- Discontinue products without notice
- Limit product quantities
- Refuse service or orders at our discretion
4. FOOD INFORMATION & ALLERGIES
Customers are responsible for reviewing product descriptions and ingredients before purchasing.
Although we strive to provide accurate ingredient information:
- Products may contain allergens such as peanuts, seafood, eggs, dairy, soy, gluten, or other ingredients.
- Cross-contamination may occur during food preparation or packaging.
We are not liable for allergic reactions or health issues resulting from consumption of our products.
Customers with allergies or dietary restrictions should contact us before placing an order.
5. ORDER ACCEPTANCE
All orders are subject to acceptance and availability.
After placing an order, you may receive:
- Order confirmation email/message
- Payment confirmation
- Shipping or delivery confirmation
We reserve the right to cancel or reject any order due to:
- Product unavailability
- Pricing errors
- Fraud suspicion
- Incorrect customer information
- Delivery limitations
If payment has been made for a cancelled order, a refund will be processed accordingly.
6. PRICING
All prices displayed are in RM and are subject to change without prior notice.
Prices may exclude:
- Shipping fees
- Service charges
- Taxes (if applicable)
Final pricing will be shown during checkout.
7. PAYMENT
We accept payment through approved payment gateways and methods listed on our website.
By making payment, you confirm that:
- You are authorized to use the payment method
- Payment information provided is accurate
Orders will only be processed after successful payment confirmation.
8. SHIPPING & DELIVERY
8.1 Delivery Coverage
We deliver to selected areas only. Delivery availability depends on courier coverage and operational conditions.
8.2 Delivery Time
Estimated delivery times are provided for reference only and are not guaranteed.
Delays may occur due to:
- Weather conditions
- Courier issues
- Public holidays
- High order volume
- Unforeseen circumstances
We are not liable for delays caused by third-party delivery providers.
8.3 Customer Responsibility
Customers must ensure:
- Delivery address is accurate
- Someone is available to receive the order
- Contact details are correct
Additional charges may apply for failed deliveries or incorrect addresses.
9. FOOD STORAGE & HANDLING
Customers are responsible for proper storage and handling of products after delivery.
Recommended storage instructions:
- Frozen items: Keep frozen immediately upon receipt
- Chilled items: Refrigerate promptly
- Ready-to-eat items: Consume within recommended timeframe
We are not responsible for spoilage caused by:
- Delayed collection
- Improper storage
- Customer negligence after delivery
10. RETURNS & REFUNDS
Due to the nature of food products, all sales are generally final.
Refunds or replacements may only be provided if:
- Wrong item received
- Product is damaged during delivery
- Product is spoiled upon arrival
- Missing items in order
To request a refund or replacement:
- Contact us within 24 hours of receiving the order
- Provide proof such as photos/ videos and order number
We reserve the right to reject refund requests that do not meet our policy requirements.
Refunds, if approved, will be processed via the original payment method within 14 business days.
11. CANCELLATION POLICY
Orders cannot be cancelled once:
- Food preparation has started
- The order has been shipped
- Delivery has been arranged
Cancellation requests before processing may be accepted at our discretion.
12. PROMOTIONS & DISCOUNTS
Promotional offers:
- Are subject to availability
- Cannot be combined unless stated otherwise
- May be modified or withdrawn at any time
We reserve the right to cancel orders that misuse promotional codes or discounts.
13. USER ACCOUNTS
If you create an account, you are responsible for:
- Maintaining account confidentiality
- Restricting access to your account
- All activities under your account
We reserve the right to suspend or terminate accounts suspected of misuse or fraudulent activity.
14. INTELLECTUAL PROPERTY
All website content including:
- Logos
- Product images
- Branding
- Text
- Graphics
- Recipes
- Website design
are owned by or licensed to us and protected by intellectual property laws.
You may not reproduce, distribute, or use our content without written permission.
15. PROHIBITED USE
You agree not to:
- Use the website unlawfully
- Attempt unauthorized access
- Upload malicious code
- Interfere with website operations
- Use our content for commercial exploitation without permission
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Food spoilage after delivery
- Delivery delays by third-party couriers
- Allergic reactions or misuse of products
Our total liability shall not exceed the amount paid for the affected order.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Eateasy from claims, damages, losses, liabilities, and expenses arising from:
- Your misuse of the website
- Violation of these Terms
- Improper handling or consumption of products
18. PRIVACY
Your personal information is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of information necessary for:
- Order processing
- Delivery
- Customer support
- Marketing communications (where permitted)
19. FORCE MAJEURE
We shall not be liable for failure or delay caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Pandemic outbreaks
- Government restrictions
- Strikes
- Internet or system failures
20. GOVERNING LAW
These Terms shall be governed by and interpreted under the laws of Malaysia.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
21. CHANGES TO TERMS
We reserve the right to modify these Terms at any time.
Updated Terms will be posted on this page with the revised effective date.
Continued use of the website constitutes acceptance of the updated Terms.
22. CONTACT US
If you have questions regarding these Terms, please contact:
Eateasy
Email: eateasyinstantfood@gmail.com
